Thanks for taking a deeper interest in iSpyLive.com! Here you will find many of the most frequently asked questions from the I Spy Live community. Often you can save time and get your answers the fastest by checking our FAQ, but if you ever want more information or have questions that you do not see answered here, feel free to contact us any time.

Customer FAQ

Yes all the video feeds on ispylive.com are live feeds.
All models have live video feeds (and many also have audio feeds). You will need a computer with a browser that has the Adobe Flash plug-in installed in order to access video chat and communicate with the models.
Upon entering a chat room, you may begin a conversation with the Model in the chat field. In the free area usually other visitors and Members also chat with the Model, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.
You can leave a chat room by clicking on ( GO BACK TO MODELS ) this is situated top left corner of the page.

Member Account

Click on Forgot Password on the Login page and a new password will be sent to the email address you registered with when you signed up.
Basic memberships give you access to all of the free areas on ispylive.com; you can search the site for models you like, view models’ profiles, and chat with models in open and private sessions.

VIP memberships offer you all of the benefits of the Basic membership, plus all this

Complete and unrestricted access to all site features

Gold VIP badge to attract model attention

500 reward points when upgrading

custom emoticons,toons and GIFs to use in chat rooms

Access over 25,000 X-rated HD videos

Unlimited private messaging with all webcam models

Priority service!
After you login, you can access your account balance, tokens, and spending through your Profile page.
If you no longer wish to take advantage of all of the benefits of ispylive.com, simply send us an email at support@ispylive.com and provide your name, account login name, and the reason you wish to cancel the account, and we will immediately close your account and issue a refund.


At the top of every model’s photo, there is a box that will tell you whether she’s on or offline.
Click on the Advanced Search at the bottom of the page and apply the filters you want in order to find the models you like best!
You can find models by entering their performer name in the search bar at the top of the page.
Go to the model’s profile and click on Add to Favourites.
Go to the model’s profile and click Remove and the model will be deleted from your Favourites list.
When you add a model to your Favourites list, you will automatically be notified when the model is online!


If you can’t remember your password, go to the login page and click Forgot Password to have a new password sent to your email address.
Click on your user name and go to your Profile page. Once there, choose Contact Information, Edit, and then enter your updated information.
Go to your Profile page and click Change Password and a new password will be sent to your email address.
We believe that watching a webcam performance is a lot like eating a meal in a restaurant, therefore we do not issue refunds for performances. All of our webcam models have profile pages that clearly identify what types of shows they perform, and you can always ask a model to explain what she will do before you move to a private show.

Billing Help

We have multiple ways of making payments. simply click on( buy tokens) - select a package, and you will see various payment options that your country allows you to make payments
Your tokens are automatically added every time you purchase them. To view your token balance, go to your Profile page.
As a new member on the ispylive.com site, you are limited to $100.00 per day. Once you have been a site member for more than three months, your daily spend limit will be increased.

Token Purchase

Once you have signed in, click the Buy Tokens button at the top of the home page and enter your payment information and the amount of tokens you would like to purchase.
If your token purchase is unsuccessful, you will need to check with your bank or credit card company to insure that you have the funds available to make the purchase and that there are no holds on your account or card.
You can earn free tokens by either building up your reward points or by purchasing bundles of tokens, which give you more for less!